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| Please browse the most frequently asked questions by our customers and you may easily find the answer to your question: |
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| Q. How do I change my flights? |
We
have negotiated many different types of agreements with different
airlines; thus, the rules and restrictions for exchanges and
cancellations vary greatly if allowed at all. When allowed, airlines
require that we collect a fee for the exchange plus any difference in
fare when necessary. Exchange fees start at $125 and go as high as
$350. Your exchange agent can tell you when you call.
We must insist, however, that you do not book an itinerary for the
exchange. Please keep in mind that all exchanges must be on itineraries
provided by the same airline that issued the original ticket. In some
cases, the airline may restrict or deny exchanges requested with as few
as seven days before departure.
Once you are prepared to give our exchange agent the new itinerary,
please call us at (866) 883-0908. We are open 24/7. To
expedite this process, please have your old ticket and/or file number
with you as well as the new itinerary you wish to book. |
| Q. What is an “E” ticket? |
E-tickets,
are offered by many major airlines, and allow you to travel without a
paper ticket, eliminating the worry of leaving your tickets behind.
Onetravel.com offers e-tickets when they are available.
Bring government issued photo identification (such as a driver’s license or passport) to the airport.
E-ticketed passengers must have a printed boarding pass in order to
proceed directly through security for check in at the gate. Customers
with check-in baggage or E-tickets who do not have printed boarding
passes must go to the ticket counter prior to going through security
checkpoints. |
| Q. Why are the fares different from other sites? |
| Airlines
practice the marketing concept known as "yield management," where they
sell as many seats as they can at the highest price they can get. It is
impossible to pinpoint the cost of any single seat on any given flight.
For example, some seats will be assigned special fares for corporate
clients, while other seats will have been sold through a consolidator
at a discount. Similarly, some fares may have been bought at a discount
with frequent-flier award points or from a last minute Web special. At
our site, you will always be quoted the lowest fare available to us at
that time. |
| Q. How do I cancel this reservation? |
| Most
airline tickets issued are non-refundable, and non-transferable. Name
changes are not permitted. However, you may be able to exchange your
tickets for different dates. Penalty fees apply and not all tickets are
changeable. Please call our exchange department for details. (866) 883-0908 |
| Q. Please quote me a fare. |
As
airlines fill flights or change fares, our database immediately
reflects those changes. Since the fares change frequently we are unable
to quote fares via email.
Please call our sales team at (866) 883-0908 |
| Q. What is a ‘return period’, and how long is it for OneTravel.com partners? |
| The
‘return period’ is an amount of time referral traffic from an affiliate
partner is ‘tagged’ for that specific affiliate partner. The ‘return
period’ for the OneTravel.com Affiliate Partner Program is 90 days. |
| Q. Why do I need a paper ticket? |
| Many
airlines still require a paper ticket to be issued. It is dependent on
many factors, including the destinations, airlines and if you have
selected multiple airlines. Many international destinations require
paper tickets. We will send you an email advising you if your tickets
have been issued as paper. |
| Q. Can I have my paper tickets shipped to a different address? |
Paper tickets cannot be sent to International addresses. The following restrictions apply:
Paper Tickets Domestic
- can only be shipped to the Billing address of the credit card holder
on whose card the ticket was purchased. We are unable to ship to A.P.O.
or F.P.O. addresses, and no C.O.D orders can be accepted. Tickets will
be shipped via FedEx 2 Day Delivery. A $14.00 USD delivery fee applies.
A $25.00 USD service charge will be assessed for overnight delivery
within the continental United States. The charge for Alaska or Hawaii
will be $25.00 USD for 2-day delivery. Overnight delivery charge will
be $36.00 USD to Alaska and $38.00 USD to Hawaii (when available).
US Billing Address
– If you are holding a credit card with a US billing address
you may have your tickets shipped to you internationally by calling
customer service department and requesting a change of address. For
security purposes we are unable to make these changes by email. |
| Q. Can I change the name on my ticket? |
| All
reservations must be made in the EXACT name of the person traveling -
no nicknames. For international travel the name on the reservation must
be EXACTLY as it appears on the traveler's passport |
| Q. Is my online purchase guaranteed? |
All
requests submitted, even if availability displays are provided, are
requests only. Any requests that cannot be confirmed will receive
notification by email.
When you make your reservation request, if
an electronic ticket cannot be issued, a paper ticket will be issued
and shipped via UPS.. The only time a paper ticket will be issued is if
an electronic ticket is not available. |
| Q. How do I book an infant ticket? |
Our sales department will be able to assist you with booking infant travel.
Infants
are children under age 2. Each traveler age 12+ may accompany up to two
infants in their own seats or one infant in the traveler's lap.
Lap - Travelers
(must be age 12+) in your party will hold the infant(s) throughout the
flight. Please note that while infants in laps usually ride for free on
domestic flights, a fee is charged on most international flights.
Seated
- A separate seats for the infant. You will be required to supply an
infant car seat to ensure the infant's safety. The car seat must meet
airline specifications. Seats reserved for infants may be billed at
special infant fares. Please check with the carrier for more
information. |
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| Q. How do I book airline tickets? |
| Simply
enter the desired departure and arrival information in the form. Our
booking engine performs a comprehensive search of the fares in our
database and displays all flight options, beginning with the
lowest-priced flight. For a more comprehensive search, use the Advanced
Search options to find nearby alternate airports or to select preferred
airlines. When your options are displayed, choose a flight that matches
your needs and click the "Select Flight" button. The booking engine
will display all of the details regarding your chosen flight. You need
only complete a short information form to complete your booking. |
| Q. Can I book a ticket for tomorrow? |
| Our
booking engine allows you to book 24 hours prior to departure for
domestic flights. International flights require a 3 day advance
purchase. Many international airlines require paper tickets to be issued which require a 5 day advance. |
| Q. I live outside of the U.S. Can I book tickets on your Web site? |
| At this time, we can only sell tickets to U.S. residents with a U.S. billing address. |
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| Q. Can I use my Frequent Flier miles to buy a ticket on OneTravel.com? |
| We
are unable to accept any vouchers, coupons, air script, or other
discounts. In most cases, you must book directly with the airline to
take advantage of these programs. Contact your airline for more
specific information regarding their program. |
| Q. Will I earn Frequent Flier miles for purchases on the site? |
| You
may be eligible for Frequent Flier miles directly from your airline;
however, eligibility is contingent upon the airline's rules. Frequent
flier miles may not be available for some deeply discounted fares. In
order to verify eligibility, present your account information at the
check-in counter prior to the departure of your flight. |
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| Q. I've just completed my online hotel reservation booking, how do I receive confirmation? |
| If
your hotel was an Exclusive (pre-paid) reservation a voucher will be
generated. This voucher will be e-mailed to you and is part of your
confirmation page. If your reservation was not pre-paid you will
receive a confirmation e-mail with the details of your reservation. |
| Q. Can I cancel or make changes to my hotel booking? |
| All
hotel changes and cancellations must take place 96 hours prior to
scheduled arrival. There is a cancellation fee of $35. You may also be
subject to penalties and fees from the hotel. Onetravel.com advises you
to verify all hotel rules on your pre-paid reservation. |
| Q. When will I be charged for my hotel reservation? |
If
you have reserved an Exclusive (pre-paid) hotel reservation, your
credit card will be charged at the time of booking and includes most
taxes and fees. Any additional costs such as meals, laundry, telephone
and parking are not included in your reservation rate.
For non Exclusive rates payment is made at the time of check-out. Local
and state taxes, fees and any additional costs incurred by you are not
included in the quoted rate unless stated. |
| Q. What should I do if the hotel can not find my reservation? |
| Make
sure you have the booking number if not pre-paid or the hotel voucher
if you have a pre-paid hotel reservation. If you were required to enter
a credit card at the time of booking, the reservation is guaranteed by
the hotel. If a hotel overbooks, as they do on occasion, and you have a
guaranteed reservation, the hotel is obligated to find you a comparable
hotel and free transportation to this hotel. |
| Q. The hotel has charged me a different amount than what was on my confirmation page, what should I do? |
| The
hotel must honor the rate given to you when you made the reservation.
You may use the reservation print-out as evidence of the confirmed rate
and get the hotel to rectify the amount being charged. Remember the
amount given on the confirmation page does not include any added
charges that occurred during your stay such as meals, mini-bar,
parking, damages etc. |
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| Q. I made a car reservation on-line, do I get a confirmation voucher? |
| All
on-line bookings of car rental services will generate a confirmation
number assigned by the car rental firm. Please have this number
available at time of check-in. Onetravel.com does not issue any
vouchers to confirm car rental reservations. |
| Q. What are the age requirements to rent a car? |
| In
the United States, most car rental companies have a minimum age of 25.
There are exceptions, but the renter must pay a surcharge. In Europe,
foreign driver restrictions vary from country to country. Drivers need
to be a minimum of 18 in most countries and have a valid US drivers
license. Please check the official website of the rental company. These
sites generally have age restrictions posted there, as well as
information regarding seat belt laws, child seat requirements, and
speed limits. |
| Q. What information will I need to pick up my rental car? |
| The
confirmation number from the car rental company is needed to pick up a
car. This number is found on the e-mail confirmation sent to you from
Onetravel.com. It is a good idea to have a copy of this confirmation
upon arrival at the car rental counter. You will also need a major
credit card and a driver's license. Some car rental companies may also
require a good driving record as a pre-requisite to rent a car. The
rental agency will perform the check when the actual rental agreement
is processed. |
| Q. How is the car and price guaranteed? |
| Generally
a credit card is not required to secure a car, although a credit card
is required at the time of pick up. All rates are quoted and guaranteed
in US Dollars. |
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| Credit Cards |
| Q. What are my payment options? |
| We
accept MasterCard, Visa (including debit cards), American Express,
Diners Club and Discover. At this time, we can only accept bookings
paid for with one of these credit cards. All payments must be in US
dollars. Many international airlines do not accept Discover card. |
| Q. Payment and Taxes |
| ONETRAVEL.COM
Travel accepts Discover, American Express, Visa, MasterCard, and Diners
Club credit cards for all purchases. All payments must be in US
Dollars. Current billing address and phone information must be included
with every order. Sales Tax will be charged on certain products
depending on the shipping address as required by law. Due to the terms
and conditions of our various airline contracts, multiple charges may
appear on your credit card statement, however the total amount quoted
online when you agree to your purchase will be the total amount charged
to the credit card. Cancellation, change fees, and shipping fees will
be additional. |
| International Travel |
| Q. How do I get a passport? Where can I get details about passports? |
| For detailed passport information, including costs, applications, passport office locations, and more, please go to http://travel.state.gov/passport/passport_1738.html |
| Q. Where can I find more information about traveling abroad? |
| The U.S. State Department Website offers excellent advice and resources to those traveling outside of the U.S. |
| Q. Where do I confirm my reservation? |
| All
flights should be confirmed with the airline directly. We recommend
that you do so at least 24 hours prior to departure for domestic
flights (72 hours for flights to Hawaii and international destinations). |
| Q. How do I confirm my seat assignments? |
You'll need to call the airline directly
On certain flights, the airline will allow us to request seats on your
behalf (but these are only requests, and need to be verified with the
airline. |
| Q. Types of trips |
- Roundtrip means you will fly from one location to another, and then back to the first location.
- One way means you will fly from one location to another, and will not return to the first location.
- Multiple destinations means you will visit several locations and therefore need to choose flights between each of those locations.
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| Q. Types of travelers |
You will need to supply the number of travelers in each age category. You can include up to six travelers per trip.
- Seniors are travelers ages 65 and older. Fares may not be discounted on all flights.
- Adults are travelers ages 18 through 64.
- Children are travelers ages 2 through 12. Although most airlines charge full fares to children older than 11.
- Infants are children under age 2
- Infant ticket options:
Contact our sales team to book flights traveling with infants
- lap—Adults
traveling) in your party may hold the infant(s) throughout the flight.
Please note that while infants in laps usually ride for free on
domestic flights, a fee is charged on most international flights.
- seated—a
separate seats for the infant. You will be required to supply an infant
car seat to ensure the infant's safety. The car seat must meet airline
specifications. Seats reserved for infants may be billed at special
infant fares. Please check with the carrier for more information.
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| Q. Unaccompanied minors |
Many airlines welcome unaccompanied minors on their flights, you should call the airline to discuss its policies and services.
Here are some general guidelines about unaccompanied minors:
- Please be sure to check with your airline for specific policies and fees.
- Minors who are old enough (approximately ages 5-17*) can usually fly on nonstop, direct, or connecting flights, but usually are not accepted on the last connecting flight of the day. The age depends on the airline's policies, so please check with the airline.
- Many
airlines provide (or require) supervision service for minors from the
time of boarding until the time the minor is met at the final
destination. This is called unaccompanied minor service. Minors must be approved by the airline for this service.
- Younger children
(under the age of 5) are often not eligible for unaccompanied minor
service and must be accompanied on the same flight and in the same
compartment by an older passenger (typically 15 years or older).
- Unaccompanied minor service is often mandatory for children ages 5-14*, but optional for teenagers (ages 15-17). Age requirements depend on which airline they fly.
- A fee is usually charged at check-in for unaccompanied minor service. Expect to pay $30 or more each way.
- With unaccompanied minor service, the airline will usually want to know who is meeting the minor
at the destination. Proof of identification for the receiving adult is
often required. Forgetting this required identification can cause
unpleasant delays so make sure you know the airline's expectations.
- Reservations usually need to be confirmed for all segments of the minor's flight. Standby reservations are not allowed on any leg of the trip.
- Again, please call the airline prior to purchasing tickets and inquire about unaccompanied minors.
*Onetravel.com does not allow internet bookings for unaccompanied minors under age 15. |
| Q. Choosing a ticket class |
In
addition to Coach/Economy class seating, many flights offer Business,
and/or First Class seating. Please note that the following descriptions
are generalizations; some airlines may use different names to describe
their classes of service.
- Coach/Economy class is seating is in the main cabin area. These seats are usually the least expensive.
- Business class
seating--when available--tends to feature roomier seats that recline
farther, more leg room, and upgraded meal service. Business class
tickets cost more than Coach/Economy but less than First Class.
- First class
seating is usually in the cabin area nearest the front of the aircraft.
It has the fewest and most comfortable seats, and offers upgraded
meals. Other perks can include shorter lines at check-in and use of the
airline's airport business lounge. First Class fares are almost always
the most expensive, and are not available on all aircraft.
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| Q. Flight options |
- Nonstop flights only
- Check this box if you want to see fares only for flights that do not
stop or change planes at one or more airports before you reach your
final destination.
- No plane change flights: These flights may have up to 2 landings and departures not disclosed upon booking. No change of planes
- Connecting flights:
Flights may have one or more landings and departures. Passengers will
have to disembark the plane and re-board another flight.
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| Q. What if my tickets are lost or stolen? |
If
your paper airline tickets are lost or stolen, please call us
immediately at (866) 883-0908. Our representatives will assist you in
filing a lost ticket application.
In most cases, the airlines
require you to purchase replacement tickets at “today’s” fare. If
your original tickets are not used after a designated period of
time—generally 3 to 4 months, depending on the airline—you will receive
a credit for the purchase price of the replacement tickets, less the
application fee. This fee varies by airline, but is typically $100.00
per traveler. Please note that these policies and fees are subject to
change at any time.
Each airline has its own rules and policies for issuing replacement
tickets. Onetravel.com is bound by these rules and policies and must
adhere to them. |
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